Warranty Policies and 30 Day Guarantee – Hydrus Board Tech

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Warranty Policies and 30 Day Guarantee

30 DAY MONEY BACK GUARANTEE


If you try a board or any of our products and aren’t entirely satisfied with the craftsmanship and performance within 30 days from the date of delivery, send them back.  As long as the product doesn’t show abnormal wear and tear, we will offer you the choice of either a 100% refund of the product purchase price or 110% in-store credit.  


-According to our 30-day Return Policy, please retain all product packaging and tags until you're completely satisfied with the condition and performance of your purchase. Please return all product packaging and tags with your item.

 

LIMITED WARRANTY  

Hydrus unconditionally guarantees all products we sell to be free from defects of workmanship. We will gladly replace or refund any defective items you wish to return according to the terms of our Limited Warranty.  Details below.

 

WHAT IF I DON’T HAVE MY BOX?

Hard Board Returns

When the shipping carrier reaches out to you to set up a time to pick up your board, you will need to advise that you no longer have the original packaging material.  Depending on the carrier that is used in your area, and for a fee of $65, the driver may be able to re-package the board with bubble wrap. This fee will be deducted from your refund.

Inflatable Returns

Any box that fits the board you are returning will work.  Your neighborhood home improvement or sporting good store should have what you are looking for - they may even be able to help you package up your order.


HOW DO I RETURN MY ITEM(S) OR FILE A WARRANTY CLAIM?

Contact our customer service department by phone or Email to crew@hydrusboardtech.com.  Our customer service hours are Monday - Friday, 9:00 am – 5:00 pm MST.

A Hydrus Customer Service Representative will process your request and assist you with return shipping.


HOW WILL REFUNDS BE ISSUED?

Refunds will be issued in the original form of payment.

WHAT IF I NO LONGER HAVE PROOF OF PURCHASE?

Merchandise returned without proof of purchase of any kind will only be offered a store exchange at the current selling price.


FILING A PRODUCT WARRANTY CLAIM

To expedite the filing process, be sure to contact us right away.

While we are happy to assist you with the completion of your claim, we will need pictures of the damaged item before it is repackaged and returned to us.  Product defects must be confirmed by a photograph.

Please note, the defective product must be located in the Continental United States or shipping charges may not be covered by the warranty and must be paid for by the claimant.

ITEMS NOT COVERED UNDER WARRANTY:

  • Products showing excessive wear from Commercial use.
  • Cosmetic issues.
  • Products purchased from vendors other than Hydrus without proof of purchase or a verifiable age of the product. 
  • Boards purchased in used condition without a verifiable age.
  • Any customer-initiated modifications to the surface of the board.

 

SURFBOARDS, PADDLEBOARDS, AND INFLATABLE PADDLE BOARDS (iSUPs), CROSSBOARDS AND POWDER SURFBOARDS

5-year Manufacturer Limited Warranty on all Surfboards, Paddleboards, CrossBoards and Powder Surfboards from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

THIS WARRANTY COMMITMENT FOR SURFBOARDS, PADDLEBOARDS AND INFLATABLE PADDLE BOARDS (iSUPs) DOES NOT COVER CLAIM CONDITIONS SUCH AS;

    1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
    2. Damage or defects caused by use outside of its intended purpose.
    3. Damage or defects caused by normal wear and tear.
    4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.
    5. Damage or defects caused by heel dents also known as pressure dings.
    6. Damage or defects caused by inappropriate storage in temperatures over 95°F.
    7. Damage or delaminations caused by overheating as a result of exposure to direct sunlight while not in use.
    8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
    9. Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
    10. Boards used in a rental, commercial, or teaching environment.
    11. Damage to fin or fin box caused by impact to the fin
    12. Wear to foam traction pad or the grip surface on any board.

PADDLES

1 Year Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR PADDLES DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Damage or defects caused by impact with any materials or objects (rocks, board, etc.).
  2. Chips, cracks or separation of the blade due to a result of impact with any object(s).
  3. Damage due to falling on the paddle.
  4. Paddle sinking.
  5. Damage or defects caused by use outside of it’s intended purpose.
  6. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  7. Damage due to normal wear and tear.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Improper installation of the handle.
  10. Breakage or damage as a result of overextending the adjustable shaft.
  11. Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
  12. Paddles used in a rental, commercial, or teaching environment.

 

BAGS

1 Year Manufacturer Limited Warranty on all accessories, not including paddles, from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR BAGS DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Fading.
  2. Tears, rips or holes caused by collision or abuse.
  3. Zipper damage caused by misuse or improper care and maintenance.
  4. Damage due to normal wear and tear.

 

ISUP PUMPS (HAND & ELECTRIC)

60 Day Manufacturer Limited Warranty on all iSUP pumps from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

For use with the Electronic iSUP pump, please wait 5 minutes between filing inflatable boards or until the electric pump has cooled and is not warm to the touch.

 

LEASHES

60 Day Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR LEASHES DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects due to use outside of it’s intended purpose.
  2. Damage due to normal wear and tear.
  3. Damage due to fin cuts.
  4. SUP leashes are not covered for use in the surf zone.

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