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Text (208) 408-1997 or email crew@hydrusboardtech.com with your order number, photos of the issue, and a brief description. The Hydrus team responds with next steps within hours during business days. Full warranty terms live on the warranty page.

Hydrus covers manufacturing and material defects for life on inflatable and hard boards purchased in 2021 or later. Boards carry a 5-year period of extended coverage that goes beyond defects to include premature wear. After that, the Extended Care Program supports natural material wear.

Paddles carry a 2-year warranty. Electric pumps 1 year. Bags, leashes, fins, and apparel 1 year. Read full warranty.

Most in-stock orders ship within 1 to 3 business days. Paddleboards typically deliver within 5 to 10 business days from ship date, depending on your location. Free shipping on orders over $100 to the continental United States. Hydrus does not currently ship internationally.

Yes. Every Hydrus board ships with a 30-day exchange and return window. Exchange your board for a different model with no restocking fee and Hydrus covers the shipping. Or return for a refund. Returns carry a 20% restocking fee that covers the cost to process and remarket the board, and you cover return shipping. Read the full policy.

Every Hydrus board ships with a 30-day exchange and return window. Exchanges have no restocking fee and Hydrus handles the shipping. Returns carry a 20% restocking fee and you cover return shipping. Accessories (paddles, pumps, leashes, apparel) can be returned within 30 days in unused, original condition. Read the full policy.

Rinse with fresh water after saltwater or dirty-water use, dry fully before storing, and store deflated and rolled in a cool dry place when off-season. Hard boards: avoid prolonged direct sun and store on padded racks. The Hydrus Care category in the Learning Center has full guides.

Hydrus does not require formal registration. Your order confirmation email serves as proof of purchase for warranty claims. Keep it accessible. If you need warranty support, text or email Hydrus and the team will look up your order from your name and email.

Text (208) 408-1997 or email crew@hydrusboardtech.com with photos and a brief description. The Hydrus team diagnoses whether the issue is a manufacturing defect (covered under warranty) or normal wear (supported through the Extended Care Program). Most cases resolve within hours of first contact.

Sign in at hydrusboardtech.com/account to see order status, tracking links, and past orders. A separate tracking email goes out the day a board ships. If tracking has not arrived 48 hours after the order confirmation, text Hydrus at (208) 408-1997 to confirm.

Hydrus ships within the continental United States. We do not currently ship internationally, including to Alaska, Hawaii, Puerto Rico, or Canada.