Lifetime Warranty
Manufacturing Defects, Covered for Life.
Built to last. Backed for life. Here's how it works.
Lifetime
Manufacturing Defects
5-Year
Full Coverage
Care Program
Forever
If your Hydrus board fails because of how we built it, we make it right. No time limit, no registration to fill out, no fine print waiting to trip you up. That's the part most paddleboard brands won't put in writing.
Wear, sun, and impact can eventually win against any board. When that happens, the Hydrus Care Program steps in: free evaluation, free minor repairs, fair pricing on bigger ones.
Defects covered for life. Everything else supported for as long as you own the board. That's the deal.
How It Works
Three Parts. One Warranty.
The Lifetime Part
Manufacturing defects mean failures that exist because of how the board was made, not because of how it was used. A seam separating under normal paddling. A valve that fails without cause. Structural issues unrelated to impact. Material delamination that wasn't caused by storage or sun.
These failures are rare, and they tend to show up in the first year or two if they exist at all. But if a defect surfaces in year seven, we still cover it. Repair or replace, your choice when both options are available. No paperwork beyond proof you're the original owner.
One honest note, because it matters: a seam or valve that lets go after many seasons on the water is usually the material reaching the end of its life, not a defect in how it was built. That's normal, it's not something you did wrong, and it's where the Care Program steps in. A defect is different. It shows up because of how the board was made, and that's what's covered for life.
This is the part of the warranty that has no expiration date.
The Five-Year Part
For the first five years, we cover more than just defects. Issues like premature seam wear, traction pad adhesion failure, or valve aging that happens faster than it should are covered fully.
After five years, manufacturing defects stay covered for life. Wear-related issues move to the Hydrus Care Program, where we still help even though the warranty technically wouldn't apply.
The Third Part
The Hydrus Care Program
This is the part most warranties don't have.
When your board has an issue that isn't a defect, wear from years of hard paddling, impact damage, sun degradation from being stored outside, a traction pad lifting after seven seasons, we still want you on water. Care is how we make that happen.
Free Evaluation
Send us photos or ship us the board. We'll tell you exactly what's going on. No charge.
Free Minor Repairs
Quick fixes are on us. You cover shipping.
Discounted Major Repairs
Bigger issues get fair pricing, well below what you'd pay anywhere else. Often well below replacement cost.
Replacement Discount
If repair isn't possible, you can buy a new Hydrus board at up to 50% off our lowest advertised price.
Care applies to original owners. Order confirmation or serial number required. Not available for commercial-use products or second-hand purchases.
What We Don't Cover
Most failures over time aren't defects. They're the board doing its job for a long time, then reaching the end of what materials can handle.
We don't cover impact damage from drops, collisions, or dragging across rocks. Normal wear and tear from years of use. UV damage from storage in direct sun. Commercial use including rentals, tours, and lessons. Modifications or repairs done by anyone other than Hydrus or an authorized partner. Boards purchased second-hand.
Gray zone? Send us photos. We evaluate every claim individually and tell you honestly what we see. If it's wear and not a defect, we still help through the Care Program. Either way, you'll know where you stand.
Traction Pads: A Note
Traction pads are adhesive-bonded to the deck. After years of sun, heat, and hard use, edges or corners can start to lift. That's normal wear, not a defect. We'll walk you through how to glue it back down yourself in about five minutes with contact cement or marine adhesive.
A full traction pad separating from the deck shortly after purchase is a different situation. That one's a manufacturing issue and it's covered. But a corner lifting after years of paddling is maintenance, like waxing a surfboard or re-gripping a golf club. We'll show you exactly how to fix it.
Accessories
- Paddles: 2-year warranty against manufacturing defects. Does not cover impact damage or misuse.
- Electric Pumps: 1-year warranty.
- Bags, Leashes, Fins, Apparel: 1-year warranty against manufacturing defects.
- Accessories used commercially are not covered.
Hydrus Crew
How to Reach the Crew
If you have any issue with any Hydrus product, reach out. Don't stress about which part of the warranty applies. Tell us what happened and we'll figure out the best path forward together.
The fastest way to get help: find your serial number on the bottom of the board near the fin box (it starts with LW or LE), snap a photo or short video of the issue, and note roughly when you bought it. Send that over and we'll come back with your options.
A real person answers.
This warranty is non-transferable and applies to the original purchaser only. Hydrus Board Tech determines whether an issue is a manufacturing defect or the result of wear, misuse, or improper storage. This warranty gives you specific legal rights, and you may have other rights which vary by state. Hydrus has been building boards in Idaho since 2012. For boards purchased before 2021, please contact us directly to discuss coverage.