Shipping / Warranty Policies

Hydrus Board Tech – Shipping, Returns & Warranty Policy

We don’t just make boards—we build long-term relationships. At Hydrus, our policies are designed around real-world use, real riders, and real support. No gimmicks, no corporate runaround—just clear, honest care for our gear and the people who ride it.

🔁 30‑Day Return & Exchange Policy

We want you to be completely stoked with your Hydrus gear! If you’re not satisfied, you can return or exchange eligible items within 30 days of delivery.

✅ Returns

You may return items for a refund of the purchase price (excluding original shipping) when:

• The item is in like-new condition, free from excessive wear or damage.

• All original packaging, tags and accessories are included.

• You’re willing to cover return shipping.

  • For U.S. customers, we’ll supply a prepaid label for items covered by our warranty.

• A restocking fee of 5–15 % may apply for used items or missing components; we’ll let you know the exact amount before processing.

🔄 Exchanges

Need a different model? Exchanges are welcome within 30 days:

• No restocking fee if the returned item is in like-new condition.

• You cover return shipping and any difference in price.

🛡️ Limited Lifetime Warranty – Boards

Hydrus boards are engineered for performance and built to last. All inflatable and hard boards (purchased in 2021 or later) are backed by a limited lifetime warranty for as long as the original owner owns the board. This warranty is non‑transferable.

✅ What’s Covered

• Manufacturing or material defects.

• Seam separation or failure under normal use.

• Structural issues unrelated to impact or misuse.

🚫 What’s Not Covered

• Impact damage (drops, dragging, collisions, etc.).

• Normal wear and tear (scratches, fading, scuffs).

• Damage from UV exposure or improper storage.

• Commercial use (rentals, tours, lessons).

• Unauthorized modifications or repairs.

• Boards purchased second-hand or through unauthorized sellers.

🧰 Limited Warranty – Accessories

All Hydrus accessories are covered against manufacturing defects for the original purchaser:

Accessories used commercially are not covered under this warranty.

🔧 Hydrus Extended Care – After 3 Years

We know our boards are built to last—but life happens, especially after years of use. Our Extended Care Program is a goodwill service for original owners of boards over 3 years old, even for issues outside the limited lifetime warranty. It’s not part of the warranty but reflects our commitment to long‑term rider support.

🛠 What We Offer

• Free Evaluation: We’ll inspect your board and diagnose the issue at no charge.

• Free Minor Repairs: If it’s quick to fix, we’ll handle it—you cover shipping.

• Discounted Major Repairs: For more serious damage, we offer fair pricing.

• Replacement Discount: If repair isn’t possible, you can buy a new board at up to 50 % off our lowest advertised price, plus shipping.

Eligibility:

• Applies only to original owners (please provide order confirmation or serial number).

• Requests must be made directly through Hydrus.

• Not available for commercial-use products or second-hand purchases.

📦 Shipping Policy

🚚 Processing & Delivery Times

• Most orders ship within 2 business days.

• Transit times vary depending on location and carrier.

• Addresses more than 65 miles from a major metro area may take an additional 1–2 days.

💵 Shipping Costs

• Calculated at checkout to provide the best value from top-rated carriers.

• Additional charges apply for expedited shipping or for addresses in Alaska, Hawaii or outside the continental U.S.

📦 Damaged Shipments

• Visible Damage on Arrival? Please refuse the delivery and write “Refused due to damage” on the bill of lading (BOL). Contact us right away so we can help.

• Hidden Damage Discovered Later? Email us at crew@hydrusboardtech.com within 3 business days of delivery. Claims made after this window may not qualify for shipping reimbursement or repair coverage.

🛠️ Submitting a Warranty or Support Claim

We make it simple:

1. Take clear photos of the issue and of your board’s serial number (found near the fin box).

2. Email the photos and a brief explanation to crew@hydrusboardtech.com.

3. If needed, we’ll coordinate return or repair instructions.

Shipping Responsibility:

• U.S. customers: We cover return shipping for issues that fall under our limited warranty. If the issue isn’t covered, we’ll let you know the shipping cost before you send it.

• International and non‑continental U.S. customers: You are responsible for shipping both ways.

Return Address:
Hydrus Warranty Dept.
1768 East State Street
Eagle, Idaho 83616 USA

🙋 Questions?

We’re real people who actually paddle—and we’re here to help!
Email us at crew@hydrusboardtech.com or call (208) 408‑1997 (Mon–Fri, Mountain Time).

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