Hydrus: Quality First, Always

At Hydrus, we're not just in the business of crafting exceptional boards; we're creating a movement rooted in quality, value and a love for the water. Here's a quick glimpse into our philosophy and how we operate:

Limited Batches, Unmatched Quality We've become renowned for our obsessive attention to detail, unparalleled craftsmanship, and treating customers how we'd like to be treated. This reputation and our steadfast commitment to quality mean our limited batches often sell out sooner than expected. Here's how to secure your piece of excellence:

• In-Stock: If a product shows as in stock, it's your golden opportunity! Grab it before it's gone.
• Pre-Sale: See something listed as a pre-sale? We're close to crafting more units. Lock in your board at the sale price.
• Waitlist: Out of stock? Join the waitlist. We operate on a first-come, first-served basis, and we'll let you know when your desired board is ready.

Unwavering Commitment, Unbeatable Prices Our fans know that Hydrus stands for top-tier products at remarkable prices. How do we do it?

• Smart Manufacturing: We craft in small batches using premium materials and superior construction techniques.
• Efficient Operations: Our streamlined, low-cost operations enable us to focus on what truly matters: quality.
• Honest Practices: We skip the marketing gimmicks, paid reviews, inflated mark-ups, and other unnecessary costs that would only weigh you down.

Our philosophy is simple: create the best, and let the product speak for itself. We rely on you, our cherished customers and supporters, to spread the word about the quality we live and breathe.

Welcome to Hydrus

30-Day Test Ride: Love It, Exchange It, or Return It

If you invest in a Hydrus board or any of our gear and find it doesn't significantly enhance your experience or you're not entirely content with the quality and performance, we'll facilitate its return and grant you a full refund - it's our sincere desire to make sure you are satisfied and set up with the proper equipment!

Easy Exchanges: Choosing the right board can be complex, and we want to ensure you end up with the model that perfectly suits your needs. Within 30 days from your purchase or delivery receipt, you can exchange your board for another model in our range. Our team will assist you in identifying the right fit for your style and preferences. The only costs you should incur, as long as the condition of your returned board is good, would be the shipping fees to return the original board and any price difference between the models, if applicable.

Refunds: Provided the purchased item doesn't exhibit unusual signs of wear and tear, and it's within 30 days from your purchase or delivery receipt, we offer you a 100% cash refund. Please be aware that customers will be responsible for return shipping fees and a 15% restocking fee, based on the product's purchase price, especially for any boards. This restocking fee is essential in curbing misuse of the return policy and ensures we can continue offering this generous assurance.

For customers residing outside the United States and certain regions of Canada, we regret that we can't cover the return shipping due to high costs. Nonetheless, Hydrus commits to working closely with all customers, regardless of their location, to ensure that the board they receive is free from defects and shipping damage.

Please note that custom boards and certain other products may be exempt from this policy. See our terms or reach out to us for comprehensive details.

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Supporting information for the "Hydrus 30-Day Test Ride: Love It, Exchange It, or Return It" policy:

Understanding the 30-Day Test Ride Period: Our 30-day Test Ride policy grants ample time to evaluate and delight in our products thoroughly. The 30-day boundary is vital in preserving the product's quality and resale value, enabling us to extend this beneficial offer to all our customers. Adherence to this time limit is key to sustaining this service for everyone.

The 15% Restocking Fee, Simplified: A return within the 30-day period will incur a 15% restocking fee of the purchase price and return shipping fees. This charge encompasses the evaluation, restocking, and administrative tasks related to returns, particularly for inflatable and Armalight boards. This precaution discourages short-term purchases intending to temporarily use and return, safeguarding our ability to provide top-tier products with a generous return and exchange policy. Without this safeguard, we could risk our ability to maintain this essential trust-building aspect of our service.

Your Options for Refund or Exchange: Within 30 days from your purchase or delivery receipt, we ensure that returns exhibiting no unusual wear or tear will be eligible for a 100% cash refund. If you'd prefer to exchange your product, we're here to guide you to the perfect model that aligns with your style and needs, with only shipping fees or any price difference between models to consider.

For detailed product warranty information: https://www.hydrusboardtech.com/pages/shipping-warranty-policies 

Hydrus: A Journey from Passion to Innovation

Founded in 2013 by two brothers and a close-knit group of friends, Hydrus was more than a business venture – it was a vision and a passion. A vision to craft limited editions of top-quality boards, infuse innovative ideas, pursue responsible manufacturing, and elevate customer experience to the heart of everything we do.

Located just outside Boise, Idaho, amidst the tranquil beauty of lakes and rivers, Hydrus has come to stand for personalized service, remarkable durability, inventive spirit, elegant minimalism, and the highest quality in the market.

Here's what our proud owners have to say:

• "Top-notch boards, excellent service, fair pricing, and a conscientious company!" – Tim M., JoyRide XL Inflatable owner.
• "Exceptional quality! I now own three boards and couldn't fathom opting for any other brand! Hydrus is extraordinary!!!" – Greg H., owner of two Hydrus iSUPs and an Armalight Board.
• "River surfing is demanding, and this board's resilience is second to none..." – Derek D., owner of a Revo SUP and ToughBlade Paddle.

Our approach to sales is as unique as our products. Instead of traditional methods, we embrace a Community Direct approach, investing in what strengthens our sport and community. For us, word-of-mouth and the self-evident quality of our products speak louder than advertisements. What we save on marketing, we give back through unparalleled customer service and continuous innovation.

In recent years, we've introduced cutting-edge technologies such as Armalight Construction, CrossBoards, composite reinforced iSUPs, Tough Blade Paddles, and boards robust enough to come with a Limited Lifetime Warranty.

Hydrus's mission is distinctive. We're wholeheartedly committed to promoting the sports we love and building our community. Although our boards may be among the most expensive to produce globally, we find ways to remain competitively priced. Our approach is transparent and honest, steering clear of exaggerated marketing, gimmicks, and irresponsible manufacturing. With almost everything done in-house and referrals as our primary sales channel, the savings are passed directly to you.

We believe in investing in research, designing each product ourselves, and maintaining a quality that truly stands out.

Thank you for believing in Hydrus, where your passion for paddling fuels our dedication to excellence. We're immensely grateful for your continued support and excited to participate in your water-bound adventures. Welcome to the Hydrus family! 🌊